Working with, or instead of, your IT teams to efficiently resolve interruptions to service.
IT is the Business!
estrat provides benchmarking, advisory and organisational design services to align capability, culture, cost effectiveness and performance.
An effective and aligned IT operations approach is key to supporting business competitiveness and agility. Developing world-class teams, operational capability and support processes is a critical element of many of estrat’s engagements. We partner with our clients to benchmark current service levels and cost efficiency, create a vision for the optimal service delivery approach, and develop an achievable transition strategy.
This is a rapidly shifting space undergoing disruption from cloud providers who are now providing services which were traditionally the domain of outsourcers. As this market evolves, we help our clients evaluate the many insource, outsource and ‘as a Service’ permutations, ensuring that organisational impacts and implications are addressed.
estrat’s competence in ‘Manage’ disciplines and approaches includes:
- Organisational design.
- Team building / re-building.
- Transition and Transformation strategy and assistance.
- Change management.
- IT Service Management (ITSM) evaluation and best practice.
- Service desk design.
- Sourcing strategies.